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Free Battery Solution From Southern California Edison Keeps Critical Care Customers Safe During Outages

Income-qualified customers who depend on life-support medical equipment and live in a high fire risk area, can receive a free backup battery and solar panel during emergencies, including Public Safety Power Shutoffs.

The program provides a free portable backup battery and solar panel to eligible customers who depend on medical equipment for life-support purposes. The solar panel charges the backup battery when electricity isn’t available.

The backup battery helps keep critical care customers’ medical equipment powered during power outages. By receiving this device from Southern California Edison, it means you can be prepared during a loss of Edison provided power.

“Not all individuals who experience a power outage are impacted the same way,” said Kari Gardner, SCE senior manager of Consumer Affairs. “As a utility, we’re mindful of these vulnerabilities. With this battery solution, customers can continue to operate their medical devices without interruptions and help them better sustain their immediate medical needs while in their homes throughout the duration of a power outage, including Public Safety Power Shutoff events.”

To be eligible for the program, customers must be:

  • Identified as a critical care customer through SCE’s Medical Baseline program- Opens in new window whose physician has verified on the application that they require medical equipment for life-support purposes and cannot be without power for more than two hours;

  • Enrolled in SCE’s income-qualified California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) programs- Opens in new window; and

  • Reside in a high fire risk area- Opens in new window.


Eligible customers will receive a letter informing them of their eligibility with details on how to work with an SCE vendor to get the right-sized battery delivered to them.

Customers who are not low income and do not meet the eligibility requirements for a free backup battery are still encouraged to sign up for the Medical Baseline program if they use electrically powered medical equipment. It will lower their rates to help offset the cost of the additional electricity used because of their medical equipment and lets SCE know that someone in the home uses medical equipment.

Similarly, customers who don’t rely on medical equipment may qualify for SCE’s income-qualified CARE or FERA programs to save approximately 30% on their monthly electric bills based on their household income.

SCE also offers the following rebates and incentives to help customers prepare for potential emergencies, outages or PSPS:

  • $50 rebates on portable power stations- Opens in new window;

  • $300-$500 rebates on portable generators- Opens in new window for customers who depend on electricity to pump water; and

  • Cash incentives for battery storage or generation equipment through the Self-Generation Incentive Program (SGIP)- Opens in new window.


These programs help better serve the needs of vulnerable populations, including individuals with access and functional needs- Opens in new window (e.g., people with disabilities, seniors, children, limited English proficiency and transportation disadvantaged), especially during PSPS events.

“Another thing people can do is connect with the 211 agencies- Opens in new window throughout our service area,” said Gardner. “They have a lot of information and resources available to individuals in our service area and may be specific to their counties for direct resources.”


To learn more about SCE’s wildfire mitigation efforts and PSPS, visit: Opens in new window.

To learn more about emergency preparedness, visit: Opens in new window.

For details about SCE’s PSPS customer care programs, see this fact sheet- Opens in new window.


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